FAQs

• We only stock high quality products that we would use ourselves

• We usually fulfill orders the same day if you order before noon on a weekday

• Our customer service is highly responsive using the live chat or by phone at (647) 400-3081

• Free shipping within Canada on orders greater than or equal to $50

At checkout, we provide several different shipping options, so it depends on which option you choose.

Please remember that it does take a while for tracking information to be updated in the delivery system. In some cases it can take up to 24 hours before tracking information starts to show. But don't worry, you'll receive an automated email from our system when your items are sent, and you can trust that.

Yes, we can ship to PO Boxes or parcel lockers. However, please note that we can only do that through Canada Post. If shipping to a PO box or parcel locker in the US we will ship via Canada Post and Canada Post will hand it off to USPS at the border.

We accept: American Express, Apple Pay, Google Pay, Mastercard, PayPal, and Shop Pay

If an item is out of stock, it will clearly say "SOLD OUT" on the product page. For select items that are out of stock you will have the option to "PRE-ORDER".

For select items that are out of stock you will see a "PRE-ORDER" button instead of "SOLD OUT". When you place a PRE-ORDER you will be charged immediately and the item will ship as soon as it becomes available.

Yes we can! Click the little bell icon on the left side of the screen to subscribe to back in stock notifications. As a bonus we will also notify you of price drops. Please note that if you are using iOS you will not see the little bell icon; you will need to use a desktop browser or an Android device to subscribe.

We can try to order in some replacement parts for you. It depends on the item. To enquire contact us using the live chat button on the bottom right of your screen.

Our products are super-high quality, but we still try to keep our prices as low as possible. The majority of our products are manufactured overseas, hence we have cost pressures from exchange rate fluctuations, shipping, customs duties and more. Therefore our prices have already been reduced as low as we can get them, so generally speaking we do not have coupon codes readily available. If you see any sites advertising coupon codes for Gears Canada, they are not real.